Question 1

Are my documents safe?

Accepted Answer

Yes. We use TLS 1.3 in transit and AES-256 at rest. Documents are deleted after processing, in line with GDPR.

Question 2

Do I need to be in Portugal to use the service?

Accepted Answer

You can start processes from abroad. Some services (such as AIMA) require physical presence for biometric validation.

Question 3

Which languages does support cover?

Accepted Answer

Portuguese and English in the platform. Email support in Portuguese, English, French and Spanish.

Question 4

What if my application is rejected?

Accepted Answer

We refund in full when rejection is on us. For other reasons, see our terms of service.

Question 5

How long does the whole process take?

Accepted Answer

It depends on the service: NIF can be ready in 1-3 business days; NISS and SNS in 5-10 days; AIMA varies by district (weeks to months).

Question 6

How long does it take to get the NIF?

Accepted Answer

Usually 1-3 business days after submission. The NIF is delivered by post to the address you provided.

Question 7

Can I obtain the NIF before arriving in Portugal?

Accepted Answer

Yes. You can obtain a NIF remotely through a fiscal representative — we take care of it for you.

Question 8

Who needs a NISS?

Accepted Answer

Anyone who plans to work in Portugal (employed or self-employed). Without NISS you can't legally receive a salary.

Question 9

Can I get NISS without an employment contract?

Accepted Answer

Yes — you can obtain NISS in advance as an individual, provided you have NIF and a Portuguese address.

Question 10

How does the SNS user card work?

Accepted Answer

It gives you access to public health-centre appointments, A&E and exams at reduced cost. Sign-up is at the health centre serving your area.

Question 11

Do I have to pay to use the SNS?

Accepted Answer

There are moderating fees for visits and exams that depend on user type. Children, pregnant women and exempt groups pay nothing.

Question 12

I'm an immigrant — do I have to file IRS?

Accepted Answer

If you are tax-resident in Portugal (more than 183 days/year), yes. Even without income it can pay off to file in order to access benefits.

Question 13

What is the Non-Habitual Resident (NHR) status?

Accepted Answer

A tax regime closed to new applicants in 2024. Existing beneficiaries keep their 10-year benefit window.

Question 14

How easy is it to book AIMA right now?

Accepted Answer

Hard — slots are limited, especially in Lisbon and Porto. Inland districts have more availability. We monitor daily.

Question 15

How long does AIMA take to decide on my application?

Accepted Answer

The statutory deadline is 90 working days, but in practice 6-18 months is common depending on permit type and district.

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