Help centre
How can we help?
Search the frequently asked questions or contact us directly.
Are my documents safe?
Yes. We use TLS 1.3 in transit and AES-256 at rest. Documents are deleted after processing, in line with GDPR.
Do I need to be in Portugal to use the service?
You can start processes from abroad. Some services (such as AIMA) require physical presence for biometric validation.
Which languages does support cover?
Portuguese and English in the platform. Email support in Portuguese, English, French and Spanish.
What if my application is rejected?
We refund in full when rejection is on us. For other reasons, see our terms of service.
How long does the whole process take?
It depends on the service: NIF can be ready in 1-3 business days; NISS and SNS in 5-10 days; AIMA varies by district (weeks to months).
How long does it take to get the NIF?
Usually 1-3 business days after submission. The NIF is delivered by post to the address you provided.
Can I obtain the NIF before arriving in Portugal?
Yes. You can obtain a NIF remotely through a fiscal representative — we take care of it for you.
Who needs a NISS?
Anyone who plans to work in Portugal (employed or self-employed). Without NISS you can't legally receive a salary.
Can I get NISS without an employment contract?
Yes — you can obtain NISS in advance as an individual, provided you have NIF and a Portuguese address.
How does the SNS user card work?
It gives you access to public health-centre appointments, A&E and exams at reduced cost. Sign-up is at the health centre serving your area.
Do I have to pay to use the SNS?
There are moderating fees for visits and exams that depend on user type. Children, pregnant women and exempt groups pay nothing.
I'm an immigrant — do I have to file IRS?
If you are tax-resident in Portugal (more than 183 days/year), yes. Even without income it can pay off to file in order to access benefits.
What is the Non-Habitual Resident (NHR) status?
A tax regime closed to new applicants in 2024. Existing beneficiaries keep their 10-year benefit window.
How easy is it to book AIMA right now?
Hard — slots are limited, especially in Lisbon and Porto. Inland districts have more availability. We monitor daily.
How long does AIMA take to decide on my application?
The statutory deadline is 90 working days, but in practice 6-18 months is common depending on permit type and district.
Still need help?
Our team replies in Portuguese, English, French and Spanish.